Privacy Policy

This Privacy Policy describes 201 Behavioral Health and Therapy (“we,” “our,” or “us”) policies and procedures regarding the collection, use, and disclosure of your information when you use our services. It also explains your privacy rights and how the law protects you.

By using our services, you agree to the collection and use of information as described in this Privacy Policy.

1. COMMITMENT TO PRIVACY

201 Behavioral Health C Therapy is committed to protecting the privacy of all clients, caregivers, staff, and users of our services. We do not sell, rent, or share personal information with third parties for marketing purposes. This policy outlines how we collect, use, and safeguard your information.

2. INFORMATION WE COLLECT

We collect only the information necessary to provide and improve our services. This may include:

Full name
Phone number
Email address
Mailing address
Client service and treatment information
Emergency contact information
Sensitive health-related information required for treatment
Any information you provide during communication with us

We do not sell or rent your information and do not share it with third parties unless required to provide services or by law.

3. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

To Provide and Maintain Services

Including scheduling, documentation, communication, compliance, and monitoring service usage.

To Manage Your Account

To register you as a client, staff member, or service user and allow access to necessary service features.

Contract Purposes

To comply with and perform service agreements, treatment plans, intake forms, or any service-related documents.

To Contact You

We may contact you via:

Phone calls
Emails
SMS/text messages
Voicemail or automated reminders

These communications may include appointment reminders, service updates, safety notifications, and other service-related information.

To Provide Updates and Offers

We may send information about services similar to those you currently receive, unless you choose to opt out.

To Manage Your Requests

Including questions, scheduling changes, complaints, and support needs.

4. SMS/TEXT MESSAGE DISCLOSURE

By contacting us through SMS/text messaging, you agree to receive recurring messages from 201 Behavioral Health C Therapy.

Message and data rates may apply
Message frequency depends on your interactions and preferences
You may reply STOP to opt out or HELP for more information
We do not share SMS consent information with third parties for marketing or promotional purposes

Text messaging information is used only for service-related communication.

5. DISCLOSURE OF YOUR INFORMATION

We may share personal information only under the following circumstances:

We have obtained your consent
We need to enforce our Terms of Service
We share information with partners or affiliates that have signed confidentiality or non-disclosure agreements, only as needed to provide services
We respond to subpoenas, court orders, or legal processes, or to establish or exercise legal rights or defend against legal claims
When we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to anyone’s safety, or violations of our Terms of Service
If 201 Behavioral Health C Therapy or its assets are acquired by or merged with another company

We may share aggregated, non-identifiable information (for example, the total number of people served in a month). This information does not personally identify you.

6. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed on secure servers located outside your state or country, depending on our technology or record-keeping providers. We take appropriate steps to ensure your data is handled securely and in accordance with this Privacy Policy.

7. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes

described in this Policy or as required by law. We also retain and use personal information as necessary to:

Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer needed, it will be securely destroyed in accordance with applicable laws and regulations, including HIPAA and Arkansas behavioral health

requirements.

8. COOKIES C TRACKING TECHNOLOGIES

Our website or online services may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device to collect information about your activity.

You can control the use of cookies through your browser settings. If you choose to disable cookies, some website features may not function properly.

9. YOUR PRIVACY RIGHTS C CONTACT INFORMATION

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of certain information (unless we are required by law to keep it)
Update your communication preferences
Withdraw consent for SMS or email notifications

If you have questions or concerns about your data, please contact us at: 201 Behavioral Health C Therapy

Phone: 870-224-8054

Email: info@behavioralhealthandtherapy.com Address: 201 North Slemons Street, Suite B

Monticello, Arkansas

10. POLICY CHANGES

We may update this Privacy Policy from time to time. Any changes will be posted on our website or otherwise communicated to you. Your continued use of our services after changes are posted means you accept the updated policy.